Program Analyst (Supportive Housing & Domestic Violence), Program Evaluation & Planning Job at Good Shepherd Services, New York, NY

  • Good Shepherd Services
  • New York, NY

Job Description

About Us:

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crains New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!


For Full Time Employees Benefits/Perks:

  • Tuition Assistance Program
  • Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
  • Healthcare Plans (Medical, Dental, Vision, and Pet Care)
  • 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time)
  • Candidates hired in this position will work in person but will have the flexibility to work remotely when program need allows



Reports to: Program Evaluation & Planning Assistant Director (Youth & Family Well-Being Team)

Location: 305 7 th Avenue, New York, New York 10001

Hours: 35 Hours/Week; Exempt

Salary: $58,128-$64,587/year

Job Summary: The Program Evaluation and Planning (PEP) teams mission is to support program in learning from data to strengthen services. It oversees agency-wide efforts in performance management, promoting implementation of evidence-based practices, and supporting evidence-generating activities. As a Program Analyst, you would be driving this mission by working with GSS programs, such as the supportive housing and domestic violence portfolios. Essential functions include closely partnering with program leadership and staff on improvement efforts, making data accessible and relevant to day-to-day practice, inspiring the use of data by, customizing Salesforce and other data collection systems, creating reports, and providing technical assistance. This position requires a passion for providing impactful services to our communities and participants, a strong understanding of youth & family services, and advanced technical and analytical skills. This work relies upon having the interpersonal agility to build relationships with multiple levels of staff and an enthusiasm for working in a collaborative learning environment.

As a Program Analyst, you will strategically guide quality improvement efforts:

  • Continuously assess and be aware of program performance, trends and needs to effectively support ongoing quality improvement strategies.
  • Strategize with program leadership around new and existing initiatives to effectively support program in tracking related outcomes and performance.
  • Maintain expertise in quality improvement approaches, evaluation, best practices, and emerging trends to inform your work.

Major Duties:

  • Manage primary participant databases and support data integrity, with an emphasis on Salesforce
    • Train staff and provide technical assistance on how to use Salesforce and other primary participant databases .
    • Prepare and guide programs transitioning into Salesforce, including performing data inventory, compiling data elements, cleaning data and supporting the development of a process map and configuration plan.
    • Collaborate with GSSs Salesforce Administrator to identify ways to improve the system.
    • Design Salesforce screens and reports to track a new aspect of a programs evolving work.
    • Engage in data quality management: reconcile data between systems, perform data checks and produce data quality reports to ensure data integrity of all systems
  • Bring data to life by developing user-friendly reports to engage program staff
    • Produce regular funder and compliance-related reports.
    • Design and update data collection tools.
    • Analyze and visualize outcome and output data (in graphs, charts, and infographics) to tell a clear, compelling, and accurate story, and provide data in usable formats. Perform targeted data analysis and deeper dives into specific priority areas or areas of concern.
    • Collaborate with our Grants & Contracts Departments; pull and analyze data to respond to government and private funder audits and requests.
  • Guide all levels of program staff in learning from data to strengthen services
    • Regularly communicate with program and assist staff in interpreting internal and external data (i.e., data provided by City and State funders, literature, national trend data and internal outcomes data) to identify performance strengths and areas in need of development.
    • Host participatory, action-oriented conversations around data at meetings with program staff. Connect data to lived experiences of staff and participants and to emerging policy trends.
    • Conduct case record reviews of staff documentation in participant records and report on strengths and areas for growth
    • Develop logic models for new programs, and revisions for existing programs.
    • Proactively and creatively involve participants and communities in program evaluation and planning
  • Partner with program staff in implementing data-driven improvements
    • Guide program staff through improvement planning processes
    • Create or modify tools (e.g., checklists, templates, forms) assist staff in using them and provide targeted follow up to identified improvement needs.
  • Align and collaborate across team members
    • Actively collaborate with PEP Team members and contribute knowledge to the department: e.g., participate in group supervision, team meetings and cross-team workgroups
  • Collaborate with City, State, and other external funders and advocate on behalf of programs and GSS


  • Bachelors Degree required
  • Experience working in quality improvement or program evaluation strongly preferred
  • Experience working in supportive housing, domestic violence or other nonprofit field preferred
  • Experience using a database; experience with Salesforce a plus .
  • Experience creating reports and data visualizations to communicate outcomes.
  • Commitment to providing impactful services to participants
  • Strong data management skills; understanding and love of data
  • Comfort using Excel or other statistical programs to manipulate, analyze and visualize data.
  • Enthusiasm for collaboration; friendly and responsive
  • Experience managing multiple projects and a precise attention to detail
  • Ability to synthesize information from multiple sources
  • Strong written, verbal, and visual communication skills
  • Creativity and bold leadership

Additional Information:

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that . We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our and , and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.

Job Tags

Holiday work, Full time, For subcontractor, Remote job,

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