Manager of Information Technology Job at National Association of Intercollegiate Athletics, Kansas City, MO

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  • National Association of Intercollegiate Athletics
  • Kansas City, MO

Job Description

The Manager of Information Technology serves as the primary IT staff member to support NAIA employee's desktop, laptop, and server hardware and software needs. The position also maintains user accounts in the active directory and Microsoft Exchange, and oversees work needed to maintain NAIA's servers. The position will deliver good customer service to meet the technology infrastructure needs of NAIA employees.

Essential duties and responsibilities include, but are not limited to, the following:

•Serve as primary IT staff member to support employees with the install, upgrade, and maintenance of desktop/laptop/server hardware and software, including creation and management of standard software images

•Provide help desk and user support for staff in a Windows 11 environment and any newer versions

•Setup and maintain user accounts in active directory and Microsoft Exchange

•Maintain permissions, folder structures and other configurations of the servers

•Assist with installation, upgrade and maintenance of hardware and software for Windows servers

•Maintain accurate inventory of hardware, software, and licensing records

•Maintain phone system, voicemail, and unified communications system

•Manage all PC and telephone moves, adds, and changes

•Serve as primary contact for staff for meeting room technology devices, applications, and equipment including training of staff members

•Work with the Sr. Manager and/or Director of Technology to assist in daily functional operations of the department

•Stay current on hardware and software news and make recommendations as appropriate

•Maintain accurate documentation of the system configuration

•Maintain Anti Virus environment

•Work with File Backups / Restore

Requirements

•3-5 years of experience in desktop/laptop and network support, specifically with systems running Windows 11; Windows Server 2019, including network printers and other peripherals

•Experience supporting a broad array of Windows applications, including MS Office, email, desktop publishing and graphics applications

•Experience supporting users with meeting room technology

•Nu Tanix or other virtualization technologies a plus

•Experience with a SQL database environment

•Experience with Salesforce is a plus

•Experience supporting various mobile devices, (Android and iOS)

•Strong technical aptitude and ability to research and solve complex issues independently

•Organized and detail-oriented, with a dependable follow-through on commitments and ability to balance short-term tasks and long-term projects

•Ability to communicate effectively in person, in writing and on the phone

•Demonstrate good customer service

Job Tags

Temporary work,

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